FAQ

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Here are the questions we are most frequently being asked.

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Frequently asked questions

What are your hours of operation?


We are open Monday - Friday 9am to 5pm, and Saturday, 9am - 2pm. Mondays we are closed. Certain holidays may effect these hours, please check our facebook page for updates.




Will my insurance cover my equipment cost?


While we can give a general assessment on whether or not your equipment will be covered under your insurance, each case is different and unique with its own set of extenuating circumstances. For a list of general insurance coverage, contact us at customerservice@mobility-warehouse.com. If you have already filed a claim with us, have questions pertaining to your specific case, you can reach us at 770-507-6008 during normal business hours.




What do I need to have this covered by my insurance?


To start the process, we need from you: - A copy of your prescription for the equipment in question - A copy of your insurance information and photo ID - A completed and signed Letter of Medical necessity from your physician Depending on the equipment, your condition, or your insurance requirements, we may need further information from you and will contact you directly should this be the case.




Can I pay for my equipment and bill it to my insurance instead?


You can, but there is no guarantee they will cover the cost. We recommend calling your insurance company and discussing your options before you purchase a piece of equipment with the intention of having insurance cover the cost.




The request for my equipment was denied by insurance. Why? What can I do?


There are many different reasons an insurance company may deny your equipment request, from a coding issue to having already requested a same or similar piece of equipment within a given period of time. Give us a call at 770-507-6008 or email us at CustomerService@Mobility-Warehouse.com to learn more about your specific request.

In cases of denial without a clear reason, we can make another equipment request to see if the error was clerical. If that fails to lead to approval, we suggest calling your insurance provider to discuss the issue directly.




Do you offer Rentals?


Mobility Warehouse is proud to offer rentals on wheelchairs, knee scooters, mobility scooters, hospital beds, and patient lifts! Availability of units is subject to change, please call our store at 770-507-6008 during operating hours, or leave us an email at customerservice@mobility-warehouse.com to make sure we have what you need available for rent!




What is your Refund Policy?


We have a standard 30-day return policy for all unopened items. If the item is opened or used we will no longer be able to accept it. All sales of bath items and lift chairs are final and non-returnable. Equipment that has been shipped to your location by a third party will be handled on a case by case basis. Please contact us directly for assistance if this is the case. If you would like to get rid of your equipment but cannot return it due to this policy, we may be able to buy it back from you at reduced cost. To ask about our buy back program give us a call during business hours at 770-507-6008 or email us at Customerservice@mobility-warehouse.com for details.




What is the White Glove Service?


The White Glove Service is a shipping option available to you for purchases that exceed our local delivery radius of 50 miles. With this service, delivery technicians will set up an appointment with you to deliver your chair and set it up in your home. Normal drop-shipped delivery does not include this service, and the chair will be delivered to your front door in its normal shipping packaging for you to assemble and place in your home without assistance.

White Glove Service is offered at no extra charge for orders made within our 50 mile radius, and comes as part of the Local Delivery option.